Privacy Policy

Last Updated: December 2024

Welcome to Rayik Consulting App. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and protect your information when you use our application.

1. Information We Collect

We collect different types of information to provide and improve our services:

Personal Information: Name, email address, phone number, profile picture
Account Information: Login credentials, profile information
Consultation Information: Consultation history, messages, audio and video calls
Payment Information: E-wallet information, transaction history
Device Information: Device type, operating system, unique device identifier
Usage Information: How you use the app, pages you visit

2. How We Use Your Information

We use the information we collect for the following purposes:

Providing consultation services (video calls, audio calls, text chats)
Managing appointments and schedules
Processing payments and financial transactions
Improving our services and user experience
Sending important notifications and updates
Ensuring app security and preventing fraud
Complying with applicable laws and regulations

3. Information Sharing

We do not sell your personal information to third parties. We may share your information in the following cases:

With selected consultants to provide consultation services
With service providers who help us operate the app (such as payment providers, hosting services)
When required by law or to protect our rights
In case of merger or acquisition, with prior notice to you

4. Information Security

We use advanced security measures to protect your information:

Data encryption during transmission and storage
Secure authentication and access control systems
Regular system monitoring to detect potential breaches
Regular data backups

5. Your Rights

You have the following rights regarding your personal information:

Access to your personal information
Correction of inaccurate information
Deletion of your personal information
Objection to processing of your information
Export of your data
Withdrawal of consent at any time

6. Cookies and Similar Technologies

We use cookies and similar technologies to improve your app experience, remember your preferences, and analyze app usage.

7. Video and Audio Calls

When using audio and video call features:

Calls are encrypted to ensure privacy
We do not record calls unless with explicit consent from all parties
We use secure third-party services (Agora) to manage calls

8. Payments

All financial transactions are processed through secure and certified payment providers. We do not store credit card information on our servers.

9. Notifications

We use Firebase Cloud Messaging to send notifications. You can manage notification preferences from the app settings.

10. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes through the app or email.

11. Minimum Age

You must be at least 18 years old to use this app. If you are under 18, please obtain parental or guardian consent.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Email: privacy@rayik.com